Terms of Service
1. Parties and scope
These terms apply to all services provided by SynthetixBiz GmbH ("Provider") to business clients ("Client"). They do not apply to consumer contracts. SynthetixBiz GmbH provides services exclusively to businesses (B2B).
2. Discovery call
The initial discovery call is provided free of charge. It does not constitute a contract. No work begins until a written project scope and proposal is accepted by both parties.
3. Project scope and pricing
All projects are preceded by a written scope document that specifies deliverables, timeline, and price. This scope document, once countersigned, forms the basis of the project contract. Pricing is fixed for the agreed scope. Changes to scope require a written change order agreed by both parties before additional work begins.
Prices shown on the website are indicative starting points. Final project prices are determined by the scope document.
4. Billing and payment
Projects are billed against milestones specified in the scope document. Invoices are due within 14 days of issue. Late payment may result in suspension of work. All prices are in EUR and subject to applicable VAT.
5. Refund and cancellation policy
Project work: No refunds after project kickoff. If the Client terminates a project mid-way, SynthetixBiz GmbH will invoice for work completed to date against the agreed milestone schedule.
Monthly retainers: Cancellable with 30 days written notice to [email protected]. Partial months at cancellation are prorated.
6. Delivery and timelines
Delivery timelines are estimates included in the scope document. SynthetixBiz GmbH will notify the Client promptly of any delay. Delays caused by the Client (including delayed feedback, delayed access to systems, or failure to provide required information) are not the Provider's responsibility and may extend timelines accordingly.
7. Client responsibilities
The Client is responsible for: providing timely access to systems and data necessary for the project; designating a point of contact with decision-making authority; providing feedback within agreed review windows; ensuring that any data provided to the Provider is lawfully held and may be processed for the project purposes.
8. Data and GDPR
Where the Provider processes personal data on behalf of the Client, a separate Data Processing Agreement (DPA) will be executed. The Provider will process personal data only as instructed by the Client and in accordance with applicable law.
9. Intellectual property
Upon receipt of full payment for a project, the Client receives a non-exclusive licence to use the deliverables for their own business purposes. SynthetixBiz GmbH retains ownership of general methodologies, frameworks, and tools used in delivery. Project-specific code and configuration is licensed to the Client as described above.
10. Disclaimer — no guaranteed outcomes
SynthetixBiz GmbH does not guarantee specific business results, performance levels, or cost savings from AI agent implementations. Outcomes depend on the Client's data quality, process maturity, operational context, and other factors outside the Provider's control. The Provider's obligation is to deliver competent, professionally built AI solutions according to the agreed scope.
11. Limitation of liability
The Provider's liability to the Client is limited to the total fees paid for the relevant project in the 12 months preceding the claim. The Provider is not liable for indirect, consequential, or incidental damages. This limitation does not apply in cases of gross negligence or wilful misconduct, or in cases where mandatory law provides otherwise.
12. Governing law and jurisdiction
These terms are governed by German law. The exclusive place of jurisdiction for disputes is Berlin, Germany, provided the Client is a business entity.
13. Amendments
SynthetixBiz GmbH may update these terms. Clients will be notified of material changes. Continued use of services after the effective date of changes constitutes acceptance.
14. Contact
SynthetixBiz GmbH · Burgemeisterstraße 32-34 · 12332 Berlin · [email protected]